Enhance the Customer Experience
Our customers are happier, smarter and more productive by interacting with us.
Goal 1: Richland Library will be a preferred destination and point of pride for our community.
- The community has an increased awareness of the library’s value.
- Our customers and partners co-create and present programs and learning opportunities in our
- Richland Library is present in communities in surprising and unconventional ways.
Goal 2: Make it more convenient and enjoyable to interact with the library.
- Our commitment to an enhanced customer experience guides and informs the design of all
services, projects and initiatives.
- Existing customers use more of our library programs, collections and services.